Frequently asked questions.
Frequently asked questions.
We’re here to help every step of the way. If you can’t find what you’re looking for here, please contact us.
A photo can help but is not enough for legal service. You must provide a valid address for us to make an attempt.
We will notify you if the address is invalid or unresponsive. You may choose to provide a new address or request a skip trace.
While success varies based on case complexity, most Routine serves are successful within the first or second attempt.
If the person is unavailable, we can postpone service or attempt service at an alternate location, depending on your instructions.
In some cases, yes. If you’d like photographic proof or a video, let us know in advance. This may require a fee.
We use visual verification methods, surveillance, and detailed observation to confirm identity. We document all details thoroughly for court acceptance.
Yes. We specialize in difficult serves and use professional techniques such as stakeouts, surveillance, and skip tracing when needed.
You will be notified immediately upon successful service and receive a signed Proof of Service for your records or court filing.
A successful service means the documents have been delivered to the correct party in accordance with California law, and a valid Proof of Service is completed.
Service fees typically include up to 3 attempts (depending on the document type), travel to the address, and completion of a Proof of Service.
No, once you’ve provided the necessary documents and payment, we handle the rest. You’ll be updated after each attempt or once service is completed.
Yes, weekend or holiday serves can be arranged, but they may incur an additional fee. These are typically classified as Special Time or Rush services.
Yes, as long as it’s legal and safe to do so. In many cases, serving someone at their place of employment is the most efficient way to ensure delivery — especially if they are avoiding service at home.
While we specialize in San Gabriel Valley and Inland Empire service, we have trusted affiliates in other states. If you need service out of state, contact us and we’ll help coordinate it or point you in the right direction.
We offer Skip Tracing services to help locate individuals using public records, databases, and field investigation. If you’re unsure of the current address, we can often help find it.
We serve all types of legal documents including:
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Small claims
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Subpoenas
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Divorce and custody papers
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Restraining orders
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Unlawful detainers (evictions)
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Debtor exams
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Summons and complaints
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Judgment renewals
- Corporate
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And more — if it needs serving, we likely handle it.
That depends on the service level you choose:
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Routine Service: First attempt within 3 business days
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Rush Service: First attempt by the next business day
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Same-Day Service: Attempted within a few hours (additional fee applies)
We pride ourselves on speed, accuracy, and adaptability.
We serve the San Gabriel Valley and most of the Inland Empire, with a focus on difficult-to-serve areas and individuals. Zone surcharges may apply depending on the location, but we’re equipped to serve in a wide range of cities, neighborhoods, and even rural areas.
No. Legal documents must be served by a third party who is at least 18 years old and not involved in the case. Using a licensed process server avoids potential legal challenges down the line.
You need a process server to ensure your legal documents are delivered correctly, legally, and on time. In most cases, improper service can delay or even dismiss a court case. A professional process server follows the law, provides proof of service, and increases the likelihood of a successful serve — especially in tough or evasive cases.
A process server is a legal professional who delivers (or “serves”) court documents to individuals involved in a legal proceeding. This ensures that the recipient is officially notified and has an opportunity to respond, which is a fundamental part of due process.
Each serve is unique! We’ve tracked people through parking garages, gyms, and even weddings. We’re discreet and resourceful.
We serve all occupants by posting and mailing, following California Code of Civil Procedure guidelines.
Yes. If entry is restricted, we will work with property management or conduct a stakeout if necessary.
We cross-reference with visual ID, surveillance, and behavior. If needed, skip tracing or alternative service methods are used.
Yes, by special arrangement and with an added fee.
No. We must remain on public property or areas with implied public access (like walkways or business lobbies).
Yes. We’re available for court testimony, with proper notice and a separate appearance fee.
Yes. Time, mileage, and attempts are billable regardless of the outcome. We always provide documentation.
Yes, but we must coordinate with facility policies. Extra fees or wait times may apply.
We attempt personal service by knocking and engaging. If no response, we may leave documents under certain legal guidelines.
We do not leave notes unless it’s part of the service method (e.g., posting). Leaving a note could compromise the attempt.
Yes, but this is considered Special Time service and may include an added fee.
Sometimes, especially for restraining orders or high-risk serves. We follow legal and safety protocols.
We always dress professionally and discreetly. In sensitive cases, we may adjust our approach based on your needs.
Yes, but special arrangements must be made with the facility. Additional fees and documentation may
If the person is identified, we may complete a substituted service by law. Physical acceptance of documents is not always necessary.
Someone who intentionally avoids being served — by hiding, evading, or using fake names or addresses.
Yes. We’re trained to handle confrontational situations professionally and safely. If needed, law enforcement may be notified.
We return for a second or third attempt, often at different times of day. We also document all attempts for legal proof.
Depends on the service: Routine typically includes 3 attempts, restraining orders include 5, and others vary by document type.
ROUTINE SERVICE means our Process Server will make the first attempt within 3 business days of receiving the documents for service of process in California.
– This fee applies to one address only.
– Each additional address requires a new fee.
– Applies to:
– Small Claims Court Orders
– Summons & Complaints / Petitions
– Application for Order & Appearance (Debtor’s Examination)
– Judgment Renewal
– Subpoenas (additional witness fees may apply)
– Memorandum of Costs (Personal Service)
– Zone surcharges may apply based on location
RUSH SERVICE means our Process Server will make the first attempt on the next business day after receiving the documents for service of process in California.
SAME-DAY SERVICE applies when a service attempt is required on the same day, either:
– When the order is placed after our daily cutoff time, or
– When service must be attempted within a few hours of placement.
We treat all documents with strict confidentiality, including medical-related cases. While we are not bound by HIPAA, we use secure systems and discretion in every serve.
We return proofs of service electronically when requested, but we do not currently offer court e-filing. You’re responsible for filing unless arranged in advance.
Yes, but serving minors has specific legal requirements, including serving a parent or guardian. We’ll guide you based on your document type.
We’ll document all attempts and consider alternative service options. If legally permissible, we may proceed with substitute service or recommend a stakeout.
Substituted service occurs when we’re unable to serve the subject personally but leave the documents with a responsible adult at their residence or workplace and mail a copy. It must meet California legal standards to be valid.
Yes. Stakeouts can occur in public places if that’s where the subject is likely to be found. A two-hour minimum applies, with billing hourly afterward.
Yes, workplace serves are allowed and often effective. However, if the workplace is secure or has policies against outside visitors, we’ll coordinate accordingly.
Yes. We can serve wage garnishments, including Earnings Withholding Orders (EWO), in accordance with California law. Specific handling may apply—contact us for details.
Yes. Additional persons served at the same address are subject to an added fee per individual, depending on the total number of parties.
Family law and restraining order services include up to 5 attempts, at no extra charge. We understand the sensitivity and urgency of these matters.
Yes. We serve Unlawful Detainer (UD) notices with up to 3 attempts. This includes service to one named party plus all other occupants, with an emphasis on personal service where required.
Restraining orders—whether for domestic violence, civil harassment, elder abuse, or workplace issues—are handled with priority and discretion. These are automatically rushed at no extra cost, and we make up to 5 diligent attempts.
Yes, just select “Special Time” service when ordering. We accommodate exact scheduling when feasible.
This means attempting service at a specific time you request (e.g., 7 AM before work). This has an additional fee.
Yes. We provide notary services at $30 per appointment.
A stakeout involves waiting in a vehicle for up to several hours to catch a subject at a known location.
Yes. Our skip tracing service starts at $150 and helps locate individuals using databases and investigative methods.
We offer a 2-hour minimum. Additional hours are billed hourly.
Standard service is flat-rate, but stakeouts, surveillance, and special arrangements are billed hourly after the minimum threshold.
If you are concerned you will incur a zone charge, please contact us before placing your order through our website.
Yes. We provide an itemized invoice showing service fees, add-ons, surcharges, and any printing or special time charges.
When a subpoena requires a witness fee, we advance the funds on your behalf. A handling fee of 15% or $5 (whichever is greater) applies.
Yes. Posting or Service by Mail (excluding Earnings Withholding Orders or Bank Levies) starts at $50 and includes one attempt.
Yes. Special timing or off-hour requests may incur an additional “Special Time” fee starting at $50.
We accept credit/debit cards, Zelle, and PayPal. Contact us know if you need another method.
Payment is required before service begins. No attempts will be made until payment is received.
Prices are per address, with a set number of included attempts (usually 3–5 depending on the service). Each new address is a separate fee.
Yes. Each additional party incurs a separate $40 fee per person served.
A printing fee of $0.35 per page applies beyond the first 20 pages.
Certain locations may carry additional fees based on distance or accessibility. We’ll confirm the zone charge upfront based on the address.
Rush and Same-Day services require faster turnaround, increased coordination, and prioritized scheduling, which affects pricing.
Yes! We’re happy to discuss your case and advise on the best way to move forward before payment or paperwork submission.
Absolutely. We operate with full discretion and never disclose information to unauthorized parties.
Yes, if service is taking place on a weekend, you’ll receive updates accordingly. Otherwise, we respond on the next business day.
Service records are retained for at least 2 years for legal reference and client access.
No. We do not retain documents beyond what is required for service and proof generation unless otherwise requested.
Yes. Text is a great way to send real-time updates or urgent instructions, though we recommend a follow-up email for records.
We use photos, verbal confirmation, and documentation to confirm identity. If unsure, we document everything for legal backup.
Real-time tracking is not currently available, but we offer prompt updates via text or email.
Yes, unless you request a summary-only update. Most clients prefer updates after each attempt.
We provide updates after each attempt or upon completion—typically within 24 hours.
Yes. We provide legally valid, court-accepted proof of service for every completed job.
We complete a legal proof of service and return it to you. It’s your responsibility to file it with the court unless arranged otherwise.
Proof of service is delivered electronically via email, and a hard copy can be mailed upon request.
Yes, but our preferred method is through our website or Emailed PDF. Faxed documents are accepted if legible.
Yes! We prefer it. Submit a new job today!
Uploading through our website is preferred. We can also accept submission through email or physical delivery. Feel free to call us if you have any questions.
